Frequent questions

What is Vive Hotels?

Vive Hotels is an online tourism intermediary agency , that helps you to book your ideal hotel in an easy and safe way.

Does booking with Vive Hotels have an extra charge?

Vive Hotels does not apply management fees.

How do I know if my booking is confirmed?

When you have completed the reservation process, the confirmation page will appear. Here you will find all the information, including the reservation number. You will also receive a copy of the reservation by email so that you can print it and present it on your arrival at the hotel.

Can I cancel my reservation?

Yes, it's very easy. In the e-mail, which you will receive with your reservation, you will get a link that will take you to the cancellation page. Remember to check the cancellation conditions of the hotel before making any changes. Non-refundable rooms and special offers may incur expenses. The specific cancellation conditions of each room appear in the email that will arrive with your reservation.

Where can I find the hotel phone number and / or its e-mail address?

After making the booking, you will receive an email confirmation where you will find all the hotel information, including telephone, e-mail, address and GPS location.

Do the hotels request deposits or advance payments?

Most hotels do not require advance payment or a deposit, with the exception of non-refundable rates or special offers.